Based on qualitative research involving interviews and participant observation, the study explores the experiences of transnational digital workers employed by companies such as Teleperformance, Accenture, and Sitel for essential tasks on platforms including TikTok and Google (content moderation, customer service, technical support). Despite being portrayed as part of the digital and creative economy, these workers face precarious and monitored labour conditions that contradict narratives of autonomy and innovation.
The findings challenge the idealisation of the digital nomad, showing that the mobility of these workers is not a lifestyle choice but a response to structural precarity and limited opportunities in their home countries. Their jobs, framed as technological, are characterized by routinisation, emotional strain, algorithmic control, and economic instability. Company-provided housing reinforces dependence and reveals the entanglement between work, dwelling, and urban regulation in a context of housing crisis.
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This project has received funding from the HORIZON-MSCA-2023-SE-01-01 under the Marie Skłodowska-Curie grant agreement No 101183165.